Refund Exchange Policy For Defective Merchandise

Merchandise Exchange for Equal Value for Damaged Merchandise Only

Please note, your unique product is crafted with care upon order placement, contributing to a more sustainable future. Embrace the wait, and thank you for making mindful choices! For delivery details, check out estimated dates during checkout. While our items are custom-made, they’re worth the wait.

While all sales are final, if you encounter any quality issues, connect with us at info@flowwithdebbiefox.com – we’re here to assist!

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Email info@flowwithdebbiefox.com to begin the exchange process. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange for merchandise of equal value. 

If you are approved, then your exchange order will be placed.

Shipping 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.